FAQ

1. LEGAL INFORMATIONS ABOUT 8BAR BIKES

You can find all informations about 8bar bikes in our Imprint.

2. MAIN FEATURES OF OUR PRODUCTS AND SERVICES

You’ll find all relevant essential features directly with the product in our online store. If you have any questions, just send an E-mail to info@8bar-bikes.com or call +49 (0)170-6536929.

3. ACCOMPLISHMENT OF A CONTRACT

The presentation of our products in our online shop is not a binding offer.

When exactly is a contract between you and us accomplishes, depends on the payment method:

BANK TRANSFER:

After we received your order, we will send you a separate e-mail, in which we accept your order. When you receive this E-Mail the contract is accomplished. In this email we will inform you with our bank details. Please transfer the total amount to this account.

PAYPAL X CREDIT CARD:

After you complete your order, you will be forwarded to the Paypal website. Here you can choose between paying directly through Paypal or by credit card. On the next page you need to enter either your Paypal login details or your credit card information. The contract is accomplished after we received your money on our account.

CASH ON DELIVERY:

We will send you a separate e-mail, in which we expressly accept your order. When you receive this E-Mail the contract is accomplished. Please let us know when you want to pick up your product by writing it into the “order notes” on the checkout page. We will contact you by e-mail afterwards.
If there is an product permanently not in stock, we reserve the right not to accept your offer or withdraw from the contract.

4.PRICES AND DELIVERY

Prices in our online shop are gross prices including VAT. To check your shipping costs, check our ‘shipping’ category below.

5. RIGHT OF WITHDRAWAL

You can resign from your contract (by letter, fax, e-mail) or by returning the products within 14 days after you received the goods. If you want to withdraw your products, please send them back to:

8bar bikes, Stefan Schott, Taborstr. 14, 10997 Berlin; info@8bar-bikes.com

In case of an effective withdrawal, the mutually received benefits are to be returned.

This right does not apply to goods that we have made based on your specifications.

1. SELECT GOODS

On our website www.8bar-bikes.com you can choose from a range of selected products. By pressing the “ADD TO CART” button you place your product into a virtual shopping cart. You can check your shopping cart at any time by clicking on the “CART” button.

2. ORDER

You reach your shopping cart by clicking the “CART” button. You can change the quantity of your product or delete it from your shopping cart at any time. Now you can choose your shipping method and calculate the shipping costs.

If you are satisfied with your settings, click on “PROCEED TO CHECKOUT”.

3. CHECKOUT

Please fill in your billing and shipping address so that we know where to ship your products. Further down you can choose between bank transfer, Pay Pal, credit card or pick up at the showroom.

If you are satisfied with your settings, click on “PLACE ORDER”.

4. E-MAIL CONFIRMATION

After you placed your order you will receive an automated e-mail that lists your personal order again.

5. CONCLUSION OF CONTRACT

When exactly is a contract between you and us accomplishes, depends on the payment method. For details, check out our General Information.

SPECIAL NOTE FOR COMPLETE BIKE ORDERS

All bikes are directly assembled by our experienced staff at 8bar. After you’ve received your bike, you normally just need to get your handlebars straight, install the wheels and assemble the pedals. The necessary equipment will be send along with your order. However, please check all screws and fittings before your first ride.

PICK UP AT THE SHOWROOM – BERLIN

You can pick up your products at our showroom in Berlin. You find the address and opening times here.
Please contact us (info@8bar-bikes.com) to double check that your products are ready to be picked up.

SHIPPING COSTS

GERMANY

Parts 5,00 EUR
Framesets 14,90 EUR
Complete Bikes 20,– EUR

EUROPE

Parts 14,90 EUR
Framesets 20,– EUR
Complete Bikes 25,– EUR

REST OF THE WORLD (including Switzerland)

Parts 50,– EUR
Framesets 80,– EUR
Complete Bikes 100,– EUR

We ship our products with DHL. You will receive an shipping confirmation e-mail at the same day that we shipped your order.
Every order has a transport insurance. This covers all damage and loss of the goods. You’ll definitely receive an undamaged package with the complete content of your order.

LEAD TIME

BICYCLE PARTS / FRAME SETS:

Shipping within 1-3 days after we’ve received your payment.

WHEELS / COMPLETE BIKES:

Shipping within 3-10 days after we’ve received your payment.
All our wheels are build by hand. The exact lead time depends on the current order volume.

We will write you an E-Mail if the lead time will extend the stated period.

DELIVERY TIME

Germany: 1-3 days
Europe: 3-7 days
Switzerland: 3-7 days
Rest of the world: 5-10 days

Your 8bar bike is protected against all manufacturing defects within the first two years

IT COVERS MANUFACTURING DEFECTS SUCH AS

  • Frame Breakage
  • Deformation

GENERAL CONDITIONS OF THE 8BAR BIKES WARRANTY

The seller accepts the present regulations, all legally permissible deviation in accordance with the national law of the statutory warranty disclaimers and liability limitation in the claim.

The buyer takes note of this and accepts these terms.

The warranty is limited to the first owner of the bike to complete and is not transferable.

Defect parts will be replaced or repaired by using identical or similar parts – depending on the level of technological development.

The shipping costs for returns have to be paid by the buyer.

APPLICATION RULES

THE WARRANTY CAN BE CLAIMED IF

  • The damage is not from a lack of care or improper use
  • the bike has been serviced in an appropriate manner

THE WARRANTY DOES NOT COVER

  • maintenance (lubrication, adjustment) or wearing parts (tires, brake pads, chain, freewheel, sprockets, cables, seals, hydraulic oil, etc.)
  • paint defects