FAQ

1. LEGAL INFORMATIONS ABOUT 8BAR BIKES

You can find all informations about 8bar bikes in our Imprint.

2. MAIN FEATURES OF OUR PRODUCTS AND SERVICES

You’ll find all relevant essential features directly with the product in our online store. If you have any questions, just send an E-mail to info@8bar-bikes.com.

3. ACCOMPLISHMENT OF A CONTRACT

The presentation of our products in our online shop is not a binding offer.

When exactly is a contract between you and us accomplishes, depends on the payment method:

BANK TRANSFER:

After we received your order, we will send you a separate e-mail, in which we accept your order. When you receive this E-Mail the contract is accomplished. In this email we will inform you with our bank details. Please transfer the total amount to this account.

PAYPAL X CREDIT CARD:

After you complete your order, you will be forwarded to the Paypal website. Here you can choose between paying directly through Paypal or by credit card. On the next page you need to enter either your Paypal login details or your credit card information. The contract is accomplished after we received your money on our account.

If there is an product permanently not in stock, we reserve the right not to accept your offer or withdraw from the contract

4. RESERVATION OF SERVICE

.If, in exceptional cases, a product ordered by you is permanently no longer available, we reserve the right not to accept your offer or to withdraw from the contract.

5. PRICES AND DELIVERY

Prices in our online shop are gross prices including VAT. To check your shipping costs, check our ‘shipping’ category below.

Where can I buy 8bar bikes products?

Our products are available online on 8bar-bikes.com in our showroom in Berlin and also at a selected 8bar dealer.

How do I find the right bike for me?

  • If you need to find the correct size bike, you can consult our comprehensive size guide on each bike product page. If you need further advice, please feel free to contact us via +49 30 20 95 45 17, or email info@8bar-bikes.com.
  • We have most sizes and models available for viewing and testing in our Berlin showroom. To organise a test ride and to check which bikes we have built up, please contact us via +49 30 20 95 45 18, or email showroom@8bar-bikes.com.

Can I use my own components for a built?

  • Although we offer a variety of components, we can understand if you want to install your own components.
  • Therefore, you can simply leave out the components you do not need.
  • We can install your components on your bike. For this we charge you an assembly surcharge. For details please contact us via +49 30 20 95 45 17, or email info@8bar-bikes.com.

I live outside the EU, can I order without German VAT?

  • If you live in a country outside of the European Union, you can order without paying Germany taxes. Just select the country you are ordering from and taxes will be deducted at checkout.
  • We cannot provide any information regarding import duties in your country, you are responsible for any duties and tax that may be charged.

How do I place an order?

On our website www.8bar-bikes.com you can choose from a range of selected products. By pressing the “ADD TO CART” button you place your product into a virtual shopping cart. You can check your shopping cart at any time by clicking on the “CART” button.

You reach your shopping cart by clicking the “CART” button. You can change the quantity of your product or delete it from your shopping cart at any time. Now you can choose your shipping method and calculate the shipping costs.

If you are satisfied with your settings, click on “PROCEED TO CHECKOUT”.

Please fill in your billing and shipping address so that we know where to ship your products. Further down you can choose between bank transfer, Pay Pal, credit card or pick up at the showroom.

If you are satisfied with your settings, click on “PLACE ORDER”.

After you placed your order you will receive an automated e-mail that lists your personal order again.

SPECIAL NOTE FOR COMPLETE BIKE ORDERS

All bikes are directly assembled by our experienced staff at 8bar. After you’ve received your bike, you normally just need to get your handlebars straight, install the wheels and assemble the pedals. The necessary equipment will be send along with your order. However, please check all screws and fittings before your first ride!
Exception: Bike with worldwide (non-Europe) destinations could not be shipped almost assembled due to package size regulations but as a self-assembly kit.

Can I pick up my products personally?

You can pick up your products at our showroom in Berlin. You find the address and opening times here.
We will let you know when your products are ready for pick up. If you need them urgently, please contact us via +49 30 20 95 45 18 or email showroom@8bar-bikes.com.

How long does it take until I get my products?

For Lead times and delievery times please visit our shipping page.

How do you ship my complete bike?
All bikes are directly assembled by our experienced staff at 8bar. After you’ve received your bike, you just need to get your handlebars straight, install the front wheel and the pedals. The necessary equipment will be send along with your order. However, please check all screws and fittings before your first ride.
Exception: Bike with worldwide (non-Europe) destinations could not be shipped almost assembled due to package size regulations but as a self-assembly kit.

My packet arrived damaged, what do I do?

When you receive the package please check that it isn’t damaged from the outside. If it is damaged, refuse to accept it.

If the delivery person has already left or the package was delivered to a neighbour, please take photographs of the packet and the outside damage. Open the contents carefully and be sure to take photographs of the inside of the packet and potential damage before removing the contents.

Please send photos of the damaged item, any damaged packaging, and the shipping label to 8bar@8bar-bikes.com

8bar frames have a five year manufacturer warranty against manufacturer’s defects in addition to the legally required two-year warranty.

IT COVERS MANUFACTURING DEFECTS SUCH AS

  • Breakage and
  • Deformation of the frame

GENERAL CONDITIONS OF THE 8BAR BIKES WARRANTY

The seller accepts the present regulations, all legally permissible deviation in accordance with the national law of the statutory warranty disclaimers and liability limitation in the claim.

The buyer takes note of this and accepts these terms.

The warranty is limited to the first owner of the bike to complete and is not transferable.

Defect parts will be replaced or repaired by using identical or similar parts – depending on the level of technological development.

The shipping costs for returns have to be paid by the buyer.

APPLICATION RULES

THE WARRANTY CAN BE CLAIMED IF

  • The damage is not from a lack of care or improper use
  • The damage is not caused by a crash
  • the bike has been serviced in an appropriate manner

THE WARRANTY DOES NOT COVER

  • maintenance (lubrication, adjustment) or wearing parts (tires, brake pads, chain, freewheel, sprockets, cables, seals, hydraulic oil, bearings, etc.)
  • derailleur hangers
  • paint defects

 

You can resign from your contract (by letter or e-mail) or by returning the products within 14 days after you received the goods. If 14 days have passed since you received the goods, we can’t offer you a refund or exchange.

This right does not apply to individual custom bikes.

If you have received your custom-built bicycle, and there are no defects, but you still wish to return it, we can offer you a refund of 60% of the purchase price (excluding shipping costs). Please note that this option is available within 14 days from the date of receiving the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The buyer has to cover the shipping costs.

If you want to withdraw your products, please write an email to 8bar@8bar-bikes.com and send them back to:

8bar bikes
Robert Busch
Köpenicker Str. 100
10179 Berlin
Germany

In case of an effective withdrawal, the mutually received benefits are to be returned.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

CANCELLATION:

Please note that our bicycles are made to order. We will process your order once the payment is received.

Once the manufacturing process has begun, labor and material costs are incurred. Unpaid orders will not be processed.

If you wish to cancel your order:

  • Within 24 hours of payment receipt, you will receive a refund amounting to 90% of the purchase price and the full shipping costs.
  • Within one week of payment receipt, you will receive a refund amounting to 80% of the purchase price and the full shipping costs.
  • Within four weeks (or if it has not entered the assembly phase yet) of payment receipt, you will receive a refund amounting to 70% of the purchase price and the full shipping costs.
  • If you wish to cancel your order but your bicycle is already in the assembly phase, you will receive a refund amounting to 60% of the purchase price and the full shipping costs.

If you need to cancel your order, please send an email to 8bar@8bar-bikes.com, providing us with your order number and phone number. We will calculate the cancellation time based on the receipt of your email.

MODIFICATION OF AN ORDER:

After receiving your payment, you will receive an order confirmation email. Please respond within 24 hours to the email if you want to make changes to your order.

If you need to make changes, additional costs may apply. Therefore, please clearly inform us of any changes you wish to make by replying to the order confirmation email. We will make changes without any additional costs if you contact us within 24 hours of payment receipt.